Shipping - Refunds

Shipping

We ship worldwide. All international shipments will be sent in your country's shipping company. 


Shipping Times

International  -  15-30 business days

US  -  12-20 business days

Netherlands  -  10-21 business days

France  -  13-22 business days

Belgium  -  14-24 business days

India  -  18-21 business days

UK  -  20-30 business days

Russian Federation - 14-23 business days

Danmark - 14-23 business days

Norway - 14-23 business days

Finland - 14-23 business days

Sweden - 14-23 business days

Switzerland - 13-22 business days

 *Please note we are not responsible for any local import duties/fees.

*All packages will be tracked door to door.

RETURNS

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 60 days after delivery

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at universalheroes222@gmail.com